5 Things you MUST know prior to your event to make your App a Success!

Attached to the below list are help guides which will provide further instructions.

Save this email for closer to your event so you have everything you need to ensure your app will be a success!

Top 5 App Instructions

1. How do I add a user? Click the Users and Teams tab and then Add User. Enter the user's name and email then hit Add User at the bottom to save.
2. How do I change my user data? Users can manage all of their profile details from the app. Just direct them to the My Profile icon on the app's home screen or side menu.
3. How do I edit a session? Under the Agenda tab, you can manage all of your session data. Search the session you want to edit then select the Edit icon. Use the tabs to add speakers, edit times and rooms, assign attachments, and see who favorited the session.
4. How do I add notifications? Select the Notifications tab to view scheduled and already pushed notifications. Add a new notification by clicking the tab at the top. Construct your message, assign an alert time, and add a target audience if you don't want the alert sent to everyone.
5. How do I troubleshoot for a user? Unless otherwise purchased, Tier 1 customer support (supporting your app users) is managed by you, the client. We have created an App Support 101 help guide that walks through common user problems and fixes to get the user successfully engaged in the app.

Need App Support or Have Questions?

Check out our Support Library for additional guides, how-to videos, etc. to assist with your app setup. You can access this anytime by clicking the Help tab at the top of the Admin Portal.

If you have any questions regarding app data management, please contact us at 1-877-926-2328 or support@resultsathand.com Mon - Fri 9am - 5pm eastern.

Thank you!
-The R@H Support Team